Refund policy

1. Scope

This policy explains how Glossed Auto Detailing handles booking deposits, cancellations, rescheduling, missed appointments and refund requests. It applies alongside our Terms & Conditions and does not override rights that apply under South African law.

2. Deposits and booking confirmation

Where a deposit is required, the amount and payment deadline will be stated in the quote or booking confirmation. A deposit helps reserve the appointment and may cover reasonable costs associated with reserving capacity and preparing for the service. A deposit is not automatically forfeited in every cancellation; any amount retained must be lawful and reasonable in the circumstances.

3. Customer cancellations

Please contact us as soon as possible if you need to cancel. We will consider the notice given, the nature and length of the booking, whether materials or labour have already been committed, whether the slot can be filled, and other relevant circumstances. Any cancellation charge or retained deposit will be limited to a reasonable amount permitted by law. Where applicable, statutory cancellation rights—including rights that may apply to direct marketing transactions—remain unaffected.

4. Rescheduling

We will make reasonable efforts to move an appointment to another available date. If you give reasonable notice, we may transfer the deposit to the rescheduled appointment. Repeated changes or a late reschedule may require a new deposit where reasonably justified and explained in advance.

5. Missed appointments

If you do not attend and have not given reasonable notice, we may seek to retain a reasonable amount from the deposit to cover the loss and costs caused by the missed booking, to the extent permitted by law. We will consider the circumstances rather than treating every deposit as automatically non-refundable.

6. Cancellation or rescheduling by Glossed

If we need to cancel, we will offer a reasonable alternative appointment where possible. If the service cannot be rescheduled, we will refund payments for the unperformed service, subject to any lawful adjustment agreed with you and applicable law.

7. Work already started or completed

If you cancel after work has begun, we may charge for work already performed, materials reasonably used and other reasonable costs actually incurred, where permitted by law. If a service has been completed, a change of mind or an aesthetic expectation alone does not automatically create a right to a full refund. If you report a defect or service failure, we will assess the concern and any remedy required by law.

8. Refund requests and processing

Send refund or cancellation requests to bookings@glossed.co.za or 079 253 5298, including your name, booking date, vehicle and reason for the request. Where a refund is due or approved, it will normally be returned through the original payment method where practicable. Processing times may depend on the payment provider or bank.

9. Consumer rights

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, POPIA or other applicable law. The legal position may depend on how the booking was made and the circumstances.

10. Contact

Glossed Auto Detailing | bookings@glossed.co.za | 079 253 5298 | glossed.co.za.